Pan Pacific Pet - Customer Care Representative
Pan Pacific Pet
Customer Care Representative
About the job
Overview
Candidate must be a self-starter, requiring minimal supervision and possess strong telephone and data entry experience. Working with and handling customer orders, questions & concerns. Initiates communication with customers for follow up when necessary. Provides support for the sales team and our numerous vendor representatives. Must be able to take projects or tasks to completion.
The desired applicant must be flexible with changing priorities and will have the ability to shift from task to task quickly due to our quick order processing times.
You will work directly with the rest of the customer care team in a fast-paced environment.
112 High Plains Bay, Rocky View County AB.
Job details
Schedule - Full-time, Permanent
Shift - Monday – Friday 8am – 4:30pm
Benefits - Health, Dental and EFAP & RRSP matching contributions after 3 months
Employee Discounts
Free on-site Parking
Responsibilities
· Respond promptly and efficiently to inquiries from customers and other parties
· Resolve/handle customer complaints
· Assist customers in their order status/delivery expectations
· Manual data entry of incoming orders (via email/telephone)
· Importing order data sent from customers via email
· Assist customers with shipping discrepancies
· Assist Pan sales teams with order/customer inquiries
· Assist vendor reps with order/customer inquiries
· Handle tasks resulting from phone calls and emails
· Additional project work as required
Qualifications
· Superior telephone manners and strong interpersonal skills
· Clear & Effective verbal and written communication skills
· Excellent customer service skills when interacting with both internal and external clients
· Enthusiastic, professional and team focused individual
· Strong telephone etiquette
· Highly organized and able to multitask and manage changing priorities in a quick fast paced environment
· Excellent problem-solving skills
· Analytical skills with strong attention to detail and accuracy
· Able to work both independently and as part of a close team
· Motivated self starter and able to take direction from others
· Fluent in English
Education/Experience
· High school diploma/GED or higher
· Strong working knowledge of Microsoft Office (Excel, Word, Outlook, etc.) applications
· Experience working within a shared Outlook mailbox
· Strong data entry skills and able to type 60+ WPM
· Experience in the pet retail industry is not required, but would be considered an asset
Salary: $22.00-$24.00 per hour
Benefits:
Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Store discount
Vision care
About Pan Pacific Pet:
At Pan Pacific Pet we service the retail pet supply of the companion animal sector. Our company is family owned and experiencing rapid growth in a fast-paced market. Pacific has always valued our employees as our most important resource. Each of us brings unique skills and has a measurable and essential contribution to make to help achieve our common goals. Our team is dynamic and enthusiastic, and we know you will enjoy working and growing with us.
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